Return / exchange policy
BESPOKE OR COUTURE GARMENTS
All Bespoke and Couture garment orders are FINAL. We do not offer refunds, but we will pay for a local tailor to get the fit of your garment adjusted once it arrives, if need be. Tailoring reimbursement is invalid if you lose/gain a lot of weight from the time we measurements are taken.
READY TO WEAR GARMENTS / ACCESSORIES,TEXTILES, JEWELRY
All sales are FINAL. We do not offer refunds for any of our product. We allow exchanges of garments with shipping costs both ways to you, the customer. To be eligible for exchanges, you must first email us within 7 days of receiving the product to alert us of the damage or wrong size, then return the product to us. Upon receipt of the item, we will ship out a replacement, if available. If a replacement is not available, we will refund you the full purchase price of the item. We do this because we only make 1-2 garments in each size, often by the time a customer wants an exchange , the next size is no longer available.
The sizing chart provided at the bottom of each ready to wear product is totally accurate and specific to that particular garment only. We urge you to consult the sizing chart in order to guarantee a perfect fit and avoid disappointment.
Coming from the old school couturier way of making garments, we always recommend good tailoring for any ready to wear "standard" sizing --because every body is different, and fast fashion has led us to believe off-the-rack clothing should fit everybody, it never does. We make our garments with enough seam allowances that you could very well adjust some dimensions so your VINTA garment fits you like a glove. Trust us, it's worth it, you will love your VINTA for many years to come!